Politique d'expédition

Shipping Policy

Thank you for choosing Kiwified Emerald! Our Shipping Policy outlines the terms and conditions regarding the shipping of your orders.

1. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods.

2. Shipping Methods

We offer several shipping methods, including standard shipping and express shipping. Shipping costs and delivery times vary depending on the selected method and destination.

3. Delivery Times

Delivery times are estimated based on the shipping method selected and the destination address. While we strive to deliver your orders promptly, please note that delivery times may be affected by external factors such as weather conditions and customs clearance procedures.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the status of your shipment.

5. Shipping Restrictions

We currently ship to select countries and regions. Please ensure that your shipping address is correct and complete to avoid delays or delivery issues.

6. Shipping Charges

Shipping charges are calculated based on the weight of your order, the selected shipping method, and the destination address. You will be provided with shipping cost details during the checkout process.

7. Customs and Duties

Please note that international orders may be subject to customs duties and taxes imposed by the destination country. Any additional charges incurred during customs clearance are the responsibility of the recipient.

8. Shipping Damage or Loss

In the event of shipping damage or loss, please contact us immediately to initiate a claim process. We will work with our shipping partners to resolve the issue and ensure that you receive a satisfactory resolution.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team for assistance.