Return Policy

You have 30 days from the date of receipt of your online order to request an exchange or return. The jewelry must not have been worn and must be returned in new condition in its original packaging.

Please note that engraved jewelry cannot be exchanged/refunded.

We will refund the amount paid for the item. However, return shipping costs will be at your expense.

The products must be returned in perfect condition, complete in their original packaging, to the following address:

Kiwified Emerald
3 Rue du Moulin Vert, 75014 Paris
France

Kiwified Emerald reserves the right to refuse the refund or exchange of returned products if the aforementioned conditions are not met.

Do not hesitate to contact our customer service:
kiwifiedemerald@gmail.com

We are committed to responding to you as quickly as possible.