Politique de remboursement

30-Day Return Policy with Buyer-Covered Return Shipping Costs

We are committed to delivering high-quality products and exceptional customer service. If you are not fully satisfied with your purchase or need to make a return, please refer to our simplified return policy below:

  1. Return Eligibility

  • Returns are possible within 30 days of purchase.

  • Items must be unused, unworn, and in their original condition, including tags and packaging.

  • Customized or made-to-order products are returnable only in case of quality issues.

  • Proof of purchase or an order number is required for all returns.

  1. Return Procedure

  • Contact our customer service to obtain authorization and return instructions.

  • Send the items to the provided address, including your order information.

  • You are responsible for return shipping costs unless the item has a quality defect.

  1. Refund Policy

  • Returned items will be inspected. If compliant, a refund will be issued within 7 business days.

  • The refund will be processed to the original payment method, excluding original shipping costs, except for defective items.

  1. Quality Issues

  • If you receive an item with quality issues, contact us with visual proof to initiate a complaint process.

  • We will assess the case and offer a refund, exchange, or repair as appropriate.

  1. Additional Notes

  • Returns that do not comply with our policy may be refused.

  • Ensure items are securely packaged to prevent damage during transport.

The policy may be adjusted for specific cases to offer flexibility and support within reasonable limits. For any questions or additional assistance, our customer service team is at your disposal.

We appreciate your understanding and trust.